Frequently Asked Questions
Answers to common questions about Fan Strategy.
01 Is Fan Strategy licensed and regulated, and are my funds safe?
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Yes. Fan Strategy holds a licence from the UK Gambling Commission and is also regulated by the Malta Gaming Authority. Customer funds are held in segregated accounts with top‑tier banks, and all transactions are protected by 256‑bit SSL encryption.
02 What documents do I need to verify my Fan Strategy account before I can withdraw?
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You will need a clear copy of a government‑issued photo ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill or bank statement dated within the last three months. Depending on the payment method, a copy of the front of your card may also be requested.
03 How does World Cup handicap betting work on Fan Strategy?
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In handicap betting the favourite is given a negative goal deficit and the underdog a positive advantage. Your bet wins if, after adding the handicap to the actual score, your chosen outcome is correct. If the adjusted result is a draw, the handicap favourite loses.
04 What is cash‑out and how can I use it on Fan Strategy?
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Cash‑out lets you settle a wager before the event finishes, locking in a profit or limiting a loss at the current odds. On the bet slip you’ll see a cash‑out button for eligible markets; click it to confirm the amount and the bet will be closed immediately.
05 Are there any fees for depositing or withdrawing at Fan Strategy?
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Deposits are always free; most e‑wallet and crypto withdrawals are also fee‑free. Bank transfers and certain card withdrawals may incur a small processing charge (usually £1–£5). All fees, if any, are shown clearly before you confirm the transaction.
06 My bet hasn’t been settled after the World Cup match ended – what should I do?
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First, allow up to 30 minutes for the market to be officially graded. If the bet is still unsettled, log in and locate the bet ID in your betting history, then contact Fan Strategy support via live chat or email. Provide the bet ID and a screenshot of the result; the team will investigate and adjust the settlement as needed.